Frequently Asked Questions

Shipping & Delivery

  • How do I make a return?
    You can initiate a return within 14 days of receiving your order by contacting our support team. Please ensure that items are unworn, unwashed, and in their original packaging.
  • How long does a delivery take?
    Orders are typically delivered within 7 to 14 days or 2 to 8 business days, depending on your location and the shipping option selected at checkout.
  • What is pre-order?
    Pre-order allows you to purchase items before they are officially in stock. Estimated delivery times will be provided on the product page. This ensures you reserve your item before it sells out.
  • Do you offer free shipping?
    Yes, free standard shipping is offered on all orders over $45. For orders below this amount, standard shipping costs $9.99.
  • What's your return policy?
    Returns are accepted within 14 days of receiving your order. Items must be in unused condition. Customers are responsible for return shipping unless the item is defective.
  • How much does shipping cost?
    Shipping costs $9.99 for orders under $45. All orders over $45 qualify for free shipping.
  • What is covered protection?
    Covered protection is an optional service that protects your order from damage, loss, or theft during transit. It ensures a faster resolution process in case of any shipping-related issues.

Order Management

  • What is your cancellation policy?
    Orders can be canceled within 12 hours of placement. After this window, we begin processing your order, and cancellation may not be possible.
  • How do I cancel my order?
    To cancel your order, please contact our customer support team as soon as possible with your order number.
  • Can I change my shipping address?
    Yes, but only if your order hasn’t shipped yet. Contact us immediately with your updated address details.

 

Order Issue & Assistance

  • What do I do if my items arrive damaged?
    Contact our support team within 48 hours of receiving the item. Include photos of the damage and your order number for quicker resolution.
  • What happens if my package is lost or missing items?
    We will investigate the issue with the courier. If covered protection was purchased, we will resend or refund your order as quickly as possible.
  • What do I do if I receive the wrong item in my order?
    Please contact us immediately with a photo of the received item and your order number. We will ensure the correct item is sent at no additional cost.
  • My order was marked delivered but it's not here!
    Please check with neighbors, your local post office, and other delivery points. If the package is still missing, reach out to us and we’ll assist you in locating or replacing it.
  • My order is delayed in transit!
    Delays can happen due to customs, high demand, or courier delays. We recommend allowing the full estimated time frame before reaching out.
  • My order is delayed being dispatched!
    Sometimes high order volumes or pre-order availability may delay dispatch. You will be notified if this is the case. If you have questions, our support team is here to help.